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Chromebook Support Guide

This guide supports Chromebooks borrowed through Durham Tech Library

Chromebook Guide

Congratulations on borrowing a Chromebook through Durham Tech Library.

Please use the tabs below to locate specific help with topics such as connecting to Campus Wi-fi, using Microsoft Office, and more.

Using a Chromebook

The two links below are provided by Google and are designed to help users learn to use their borrowed Chromebook:

Center for Academic Excellence's Tech Skills Coaching

Durham Tech Librarians recommend Durham Tech's Center For Academic Excellence's Tech Skills Coaching program for hands-on assistance using the library's Chromebooks with coursework.

Please visit the school's website for Tech Skills Coaching for more information on this free assistance program.

 

Common Chromebook Issues

The issues below are common questions Durham Tech Chromebook borrowers have about their devices.

Don't see your question listed? Email library@durhamtech.edu or give us a call.

  • "My Chromebook won't respond to any of my inputs. It's just a black screen."

Answer: Turn off the Chromebook completely. Try Holding the REFRESH KEY and POWER KEY for ten seconds. The Chromebook should restart after that, if not, press power again.

  • "I can't connect to my Wi-Fi at home"

Answer: See Google's Wi-Fi Instructions. Please note: Durham Tech cannot troubleshoot home Wi-Fi problems and we suggest contacting your Internet Service Provider (ISP) if you continue to have issues connecting to your home internet.

Connecting to Campus Wi-fi

  • Students will see two network options while on campus, named DurhamTech and DurhamTech_Guest.
    • Select DurhamTech, go to Advanced Settings, and make sure your Wi-Fi settings look like the document below:
       
  • Note: Students log in to the DurhamTech network using their Durham Tech ID and password, the same information they use to login to Self Service, Sakai, and other Durham Tech services.

Microsoft Office & Chromebooks

  • Durham Tech provides Office 365 to students free of charge. This offer applies to students who are currently taking curriculum (credit) classes. Start by logging into Office.com using your Durham Tech ConnectMail email address.
     
  • Microsoft provides free web access to Microsoft Word, Excel, and Powerpoint to users who sign into an online Microsoft Office account